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Testimonials

What Our Customers are Saying
  • A most satisfied customer!
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    “I am a long time satisfied customer of Hawthorne Plumbing, Heating and Cooling. I believe their service technicians to be very competent. They work cleanly and efficiently. My only issue over the years has been the service tech occasionally arriving sometime after the appointment window. That said, I have always been informed of the delay, usually an emergency situation, and if need be, my appointment was rescheduled at my convenience.”

    Adrienne

  • I had a great experience with Hawthorne Plumbing Heating & Cooling
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    “I had a great experience with Hawthorne Plumbing Heating & Cooling. It was my first time using them and they provided me with a water heater service. The staff was professional, friendly, and they came to the job on time. The pricing for their work was very nice and I would definitely use them again. I would also recommend them to other people. I give them five stars across the board because of the service and I didn't have any issues with the work that they provided. I hope they keep up the great work.”

    Dave

  • A very good company.The techs that were sent to my home were polite and very knowledgeable about their craft.
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    “The techs that were sent to my home were polite, very knowledgeable about their craft. They worked clean. My house was NOT left in a mess. The workman were polite and answered all of my questions.”

    Patricia

  • A sign of a true professional. Will continue to recommend you to others!
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    “Todd was here within minutes of our call for help! he performed the job quick and made it look easy, sign of a true professional. Will continue to recommend you to others!”

    Sandy

  • Professional jobs done quickly!
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    “Timely response, provided options clearly, started replacement immediately and finished work expeditiously”

    Ross

  • Very good and respectful technician
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    “We purchased a house out of foreclosure. It had an electric water heater. We had two other technicians out and did not find the problem with why we had no hot water. Your service technician came out and after consulting by phone with his boss was able to resolve the problem. Thanks to you technician we no longer have to bath in luke warm water.”

    Ilene

  • Came in and handled a very difficult plumbing issue
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    “Hawthorne Plumbing Heating & Cooling came in and handled a very difficult plumbing issue expediently and at a reasonable price. And, I liked that they showed up promptly and on time. I have used them at another residence, and I will certainly continue to use them in the future.”

    Steve

  • Saved the Day! I highly recommend them!
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    “This was my first time using Hawthorne Plumbing, Heating, & Cooling. Based on my positive experience I would use them again in the future. I had an emergency and they were able to come out the same day to help. There was a water leak at the main line in the street. The plumber was able to get everything fixed and I am so happy he was able to do so. I highly recommend them!”

    Jody

  • Excellent Service And Knowledgeable Staff
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    “I recently had a great experience with Hawthorne Plumbing Heating & Cooling. I used their service to replace the stem of a pool handle in the shower. It was my first time using the company, and since it was my first time I usually set my expectations pretty high so that I get the best results. In this case, I felt comfortable just letting the worker do the job because I knew that the results were going to turn out as I needed. The job got done quickly and everything turned out for the best. I would definitely keep using the company because of the great service. Although I thought that the pricing was a little high, it was definitely worth it. I would recommend them to future customers. It was easy working with the staff because the work was done on-time and everything was cleaned up after it was completed.”

    James

  • Well organized, Well officiant and Well-trained men
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    “Well officiant and Well-trained men. You call and they show up. honest and hard Working.”

    Sal

  • Nice to find an honest company that treats their customers right
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    “Our water heater stopped working. We thought we would need to buy another one. Before buying one we decided to call Hawthorn and have them check it out. We asked for service tech Felipe ( He had been out on a previous call and had done an excellent job.) Within 3 hours Felipe arrived and fixed the problem. He showed my husband a few things to check out if we should have another problem before calling. No inflated charge just the service chg. Nice to find an honest company that treats their customers right.”

    Janet

  • Excellent service. Very knowledgeable and efficient.
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    “I needed my dishwasher replaced - plumber was on time and called to let me know he was on his way. He was very polite and kept things very clean - he even cleaned up the water that had leaked from the broken dishwasher. Very knowledgeable and efficient.”

    Jenny

  • The Best Customer Service!
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    “Hawthorne's customer service is outstanding. All of their plumbers and technicians are very professional and knowledgeable. I loved that I was able to get same day service for a non-emergency plumbing issue last week. They had someone in my area and came out within an hour from my call! I have been using Hawthorne for about 4 years for all my plumbing and air conditioning needs and have never been disappointed.”

    Chris

  • We will definitely call them again if we are in need of plumbing services
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    “We found Hawthorne Plumbing Heating & Cooling's number on our hot water heater. We called them because we were having problems with it. Their arrival was prompt and they were very helpful. They installed a new water heater for us and did a great job. These guys were very genial and hard working. We will definitely call them again if we are in need of plumbing services. We will also recommend them to other people.”

    Robert

  • I will recommend and use Hawthorne's service in the future!
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    “I was kept totally in the loop from the people in the office about scheduling and the arrival of the plumber who completed the work. The plumber was very polite, provided a estimate, and completed his work on time and within the estimate he proposed. I will recommend and use Hawthorne's service in the future!!!!”

    Steve

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